How an Absent Employee Enhanced our Productivity Forever

Andy Ratner on January 9, 2013

incFrom Drew Greenblatt’s latest column in Inc. magazine. It's about the “skills” bonus program Marlin Steel adopted to boost versatility:

An emergency order had to go out of our plant right away, but it was stymied: The person who normally handled our shipping was out of town. No one else knew how to process a shipping order. It was ridiculous.

As soon as the person returned, we trained a backup. We realized that we never wanted to be hamstrung like that again. We wanted our employees to be more versatile--not just to handle the shipping order procedure but to be able to run multiple machines. After all, some days the laser cutter is crazy busy; another day, it's the press brake. That nimbleness would translate to greater productivity and greater ability to manage the peaks and valleys of our business producing wire baskets and sheet-metal fabrications. Read more ...


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